How do I return an item?
If you are not completely satisfied with your purchase you may return the item(s). We want you to be completely satisfied with your shopping experience at whitelabellinen.com. Please read the information below & follow the instructions in our return process to ensure your return is handled promptly & accurately.
You have 10 days after you receive your order to inform us of any discrepancies (yours or ours) that may cause you to return. You will need to choose which of the following options you would like & then follow the steps outlined on the return procedure. Once you receive your RMA form, we give you 30 days to have your return postmarked back to us.
Merchandise that cannot be returned includes
Return for straight refund -
*We are not responsible for, nor will we credit for any expedited shipping costs*
Return with our shipping label -
Shipping can be expensive & while we can't pay for your return shipping for you, we can help. The benefits of receiving a label from us is that you get our shipping discount, we'll email it to you with your RMA form & you just print. Once you have the label on the box, you can get it back to us by one of the following:
If you would like us to provide the UPS label for returning your package, please let us know. The way this works is that we will simply deduct the cost of the return shipping (the label cost) from your refund. That way there is no immediate cost to you to return & no lines to wait in. If you prefer to pay immediately & wait in line to return your package, that is ok too.
Most RMAs (Return Merchandize Authorizations) are processed within 2-5 business days once your package is received